A leading agricultural consultancy advisory service required our support to educate the management team in quality assurance management systems and to determine how best to assist the management team in the successful system implementation.
Having explained how the quality assurance standard ISO 9001 operated the management team with our support produced a project implementation plan and individual members were guided in constructing the management system framework and processes.
The development of a quality assurance system enabled the consultancy practice to broaden its reach within the market thereby allowing it to focus on sustained growth amongst public sector clients that were previously becoming harder to approach.
A leading UK supplier of scientific instrumentation required our support to realign its ISO 9001 and 14001 systems to meet new market applications. The support extended to ISO 17025 certificated calibration services and ISO 80079 quality systems. As a result the business has been able to win major new customers in demanding international markets.
A leading sheet-fed and web offset printer in the Midlands supporting some of the world’s largest corporations needed to establish itself as an organisation taking care of the environment and safeguarding the interests of its stakeholders.
Such was the involvement of the complete workforce and the Senior Management Team in developing Environmental Management Systems (EMS) certification to ISO 14001 was achieved in a period of only six-months from programme commencement.
Since the EMS has been established the profile of the organisation has significantly improved and as a consequence new markets that were previously barred from entry have become the focus for sustained growth and increased market share.
Morton Hodson was asked to help a manufacturer of electronic components to design and implement a quality management system able to meet the demands of the aerospace industry’s AS9100 Standard. Particular attention was paid to the consistency of design, rigorous testing of product and reliability of supply, and to the integration of the results of the project into existing business systems.
Off-shore wind turbines
The off-shore wind power generation sector is a super-critical in its demands of products and services. Morton Hodson was recently asked to help develop the quality system of a very small, family-owned business manufacturing and supplying sub-sea components to the industry and competing against alternative suppliers many times larger than itself. The quality system was designed on time and on budget, with financial assistance from a regional manufacturing support agency, with the result that the supplier can now compete on equal terms with its larger rivals.
The client, a world leader in providing asset management solutions for telecoms equipment and mobile phones supporting some of the world’s largest corporations, had a requirement to process map all quality and environmental processes and to simplify their management.
By working with the Managing Director and members of the Senior Management Team we were able to redesign the quality and environmental management systems enabling better control of operational processes whilst reducing the time and cost required for their maintenance.
The business has benefited from a simplified ‘stream-lined’ integrated system approach allowing it to regain control of its quality and environmental management systems and to deliver improved process performance. Certification to ISO 9001, ISO 14001 and EMAS was ensured.
Morton Hodson Management Consultants have been working with the legal sector since the early 1990s in business planning and marketing, risk management, human resource management and standards compliance. In a recent assignment for a medium-sized Firm based in Greater London an initial informal audit of the Firm against the Lexcel Standard identified missing processes and inconsistently applied procedures in several different fee-earning departments and in some administrative areas. The subsequent project allowed us to create and agree with the Firm an Office Manual collating office practice, develop a realistic business plan and a practical business continuity plan, with the entire system being presented after 6-months implementation to a Lexcel Assessment Centre for formal, and ultimately successful, audit on behalf of the Law Society.
A London Borough required our support to assist the organisation to identify and focus on providing best value services to its customers.
By working closely with section and department heads we were successful in establishing a culture of continual process improvement through the implementation of a Quality Management Systems programme that was certificated to ISO 9001:2008.
The quality programme has supported all managers to identify and re-engineer critical best value processes thereby raising expectations and improving standards within the Council. The quality system has become a central management tool that has promoted and simplified working practices.
A leading financial services provider required the support of an external consultancy practice to help implement an environmental management system in a satellite development that was to become embraced by the senior management team as a ‘blueprint’ for development across the business.
The task was to communicate the requirements for a successful EMS implementation and to identify with staff the key environmental aspects of the business and to focus on a simplified approach that would engage process owners through maximized benefits and returns to staff and senior management.
The EMS programme has supported all process owners to measure, analyse and benchmark all key business indicators as part of the drive to constantly raise standards and to achieve their business goals and objectives. The EMS has become a central management tool.
Delivery of bespoke workshops
Morton Hodson designs and delivers bespoke training workshops to its clients, usually as part of a wider intervention but occasionally on a stand-alone basis. Recent activity includes a series of business start-up workshops delivered on behalf of a regional Business Link to start-up businesses, a business continuity workshop delivered to a group of professional services organisations, and a quality standard-specific workshop delivered to selected clients. Being client-specific, most of our workshops include an element of individual, on-site guidance or implementation as part of the learning.
Project management delivering on time and under budget
The building of new Academy Schools is a Government initiative being delivered through the DfES. The programme replaces failing schools and builds new schools in challenging areas. These are complex projects costing about £25m over three years and the Overall Project Manager (OPM) has to represent a number of stakeholders. Time and money constraints are the biggest challenge and the OPM has to use a broad range of skills to ensure that all aspects deliver the required outcome – the Academy opens on time. Morton Hodson have managed two successful projects.
Linking business development with Investors in People
Morton Hodson worked with each of the five regions of a national contractor to develop a staff development framework that led successfully to each of them being recognised as an Investor in People. Follow-on work helped them to develop their systems further and merge the five separate recognitions into one which, when complete, will cover all five original business units and two subsequent acquisitions.
Team-briefs and internal communications strategy
A significant proportion of Morton Hodson’s work is in the public sector. In one instance, Morton Hodson have advised a local Council on the extent and effectiveness of its internal team-brief and communications strategies.
The assignment was carried out by document review, interviews with selected staff from all levels and locations of the organisation, and observation of meetings. The results of this were communicated to the senior management team as the activity progressed, and the final results presented and reported formally at a full Directors meeting. As a result of the work, detailed team-brief procedures were revised and streamlined, and the entire process was integrated with a wider internal communications strategy that was designed and developed simultaneously with the detailed team-brief activities.